RERA Complaint Process

What is RERA?

RERA (Real Estate Regulatory Authority) was established under the Real Estate (Regulation and Development) Act, 2016 to protect homebuyers and bring transparency in the real estate sector.

If your builder delays possession, uses substandard materials, alters project plans, or violates any buyer rights — you can file a RERA complaint.

Who Can File a RERA Complaint?

• Homebuyers (allottees)
• Legal heirs of buyers
• Real estate agents
• Builders (in some cases)
• Investor or co-owners

Step-by-Step: How to File a RERA Complaint (2025 Update)

Step 1: Identify the Appropriate RERA Authority

RERA is a state-level authority, so complaints must be filed with the state where the project is located.

Visit: https://rera.gov.in → Select your state

Step 2: Gather Necessary Documents

• Sale agreement or builder-buyer agreement
• Payment receipts or bank statements
• Project brochure & builder communications
• RERA registration number of the project
• Proof of identity

Step 3: Register on State RERA Portal

Most state RERA portals have a user registration section (for buyers or complainants).

Step 4: Draft the Complaint

Include:

• Details of the project & builder
• Nature of the grievance (e.g., delay in possession)
• Relief sought (e.g., compensation, refund, possession)
• Attach supporting documents

Step 5: Pay the Prescribed Fee

Usually ranges from ₹1,000–₹5,000 depending on the state. Online payment is available on most portals.

Step 6: Submit the Complaint

You will receive an acknowledgment and a complaint number for tracking. The RERA authority will review and set a hearing date.

What Relief Can You Expect from RERA?

• Refund with interest
• Timely possession
• Compensation for delay or mental agony
• Penalty to the builder
• Order for project completion

Timeline for Resolution

RERA aims to resolve complaints within 60 days, making it faster than traditional civil courts.

Where to File Offline RERA Complaint?

You may also file the complaint offline by visiting the RERA office in your state and submitting the complaint form manually with documents.

When RERA May Reject a Complaint

• If the builder/project is not registered under RERA
• If dispute is already in civil court or NCDRC

If the complaint lacks proper documentation

How to Contact Corpsage Legal LLP?

To connect with us for contract management services for your business, follow any of the below-mentioned ways:

1. Email: Send us an email with your specific requirements for info@corpsagelegal.com
2. Mobile: Call us at (+91) 8383943889 or (+91) 8588998935
3. Online Form: Fill out the complete form available at https://corpsagelegal.com/contact/
4. Visit Us: You can visit us at our office in Sector 63, Noida, Uttar Pradesh, India.